Showing posts with label Tour. Show all posts
Showing posts with label Tour. Show all posts

Wednesday, 28 March 2012

Part Three: Booking Online vs. A Travel Agent

Mybookingwizard.com writes:
"A number of other disadvantages exist with the use of online booking. Because of the need for exchanging sensitive personal data, such as home addresses and bank and credit card details, the online booking process is an attractive target for cyber criminals looking to steal this information. Fake websites created for the sole purpose of stealing personal information is also an ever-present danger. Plus, as individuals don’t have another individual to deal with in the booking process, it is left to them to read and understand the often complicated terms and conditions."

Read more: http://www.mybookingwizard.com/pros-cons-of-online-booking/ 

smh.com.au writes:
"Another is hotels and tour operators with similar names, a problem that has caused many travellers to end up in the wrong place. Car rental companies and other operators have also had problems with people making a booking for the wrong city, such as Sydney in Canada instead of Sydney, Australia."

ehow.co.uk writes:
"Travel booking sites are in a sense their own kind of middleman. When you book your holiday through an external site like Orbitz, Expedia or Priceline, you are often expected to adhere to that particular website's cancellation and refund policy instead of, or in addition to, the policy of the airline or hotel where you're making your reservation. In a worst-case scenario, in the event you have to cancel or change your travel dates, you could wind up paying two cancellation fees instead of the one you'd have if you'd booked directly with the hotel or airline."

buzzle.com writes:
Cons
✘ Every technology has its disadvantages and so does online bookings. While the Internet offers good reviews and comments of some supposed previous travelers, there is no guarantee that the names and positive comments are authentic. The travel agent on the other hand, tends to make a suggestion based on his personal experience and quotes by his previous customers.

✘ With a huge scale of frauds and Internet crimes taking place, online booking sites are not far behind. There are several well-designed sites that offer to do online bookings for their customers. They offer fake reviews and holiday discounts to lure customers. There is a high chance of innocent customers booking a holiday or an airplane ticket through these sites. These sites generally issue fake itineraries and tickets after the payment is made. Preference for online bookings demands that customers stay alert and ensure authenticity of the online booking sites before proceeding with any transaction.

✘ Online booking sites are designed to make the customers feel that they have got the cheapest travel deal on offer. However, the grim reality is that the commission, taxes and hidden charges on online booking sites are way higher than traditional travel agents.

Read more: http://www.buzzle.com/articles/booking-tickets-online-or-through-a-travel-agent-which-is-better.html

TravelDreamMegazine.com writes:

The Lowest Prices are Guaranteed Online? Or Are They?

Have you ever gone online and found the most amazing deal on a flight and then when you start going into the actual booking the price just goes higher and higher? Online travel sites are well known for the “bait and switch” tactic. They have all done clever marketing campaigns to get the word out that you will get the lowest prices for the same packages that agents sell and if you travel often then you may be discovering that this is just not the case. In fact every agent I have talked with about a price I found online has matched and further reduced the online price, so why doesn’t the Agent have the upper hand here?
There are some unbelievable travel deals to be found on an online site but is what you see always what you get? You purchase the trip and then the online site says oh we are sorry the tour operator changed the flight, or cancelled it all together. It isn’t our fault but the charter flight company changed the flight. Is it just me or are these “changes” happening more with online bookings than with agency bookings?

The Bottom Line — Travel Buyers Beware

In response to my recent online booking issues, I’m questioning if I ever want to book a flight or trip online again. Having a relationship with a good travel agent means experience, expertise, information, customer service and someone that has my back. I’m starting to wonder why consumer reports have not been compiled on issues of using Online Travel Sites for bookings and is it really true that they offer the lowest price for the same vacations you get with an Agent? Just sayin’!

Read more: http://dreamtravelmagazine.com/booking-with-a-travel-agent-vs-booking-online-which-is-better/

Monday, 26 March 2012

Part One: Booking Online vs. A Travel Agent


When we first entered the travel industry, no one booked a vacation on their own. Why? Because all you had to do was call a Travel Agent who hooked you up with the best available deals and took care of all the arrangements. The world changed when Online Travel Sites started popping up creating a discount craze by allowing easy access to travel deals. This craze went on for a few years forcing many Travel Agencies to shut down. Fortunately for us, travelers have now started to realize that you get exactly what you pay for when purchasing Air, Hotel, Car Rentals and so forth, online. The Travel Industry has always been and will always be commission based. We may not be able to directly compete with some of the prices offered Online but we are confident that we deliver way more!

Last year, one of our valued clients was looking for cheap package deals for a family vacation getaway. He was honest in telling us that he ended up purchasing a package online simply because he was getting way more and for a better price. He shared the package details and in all honesty, it truly was an amazing deal- one that was difficult for us to match. We were grateful for his loyalty and were happy to see how excited he was about this trip. Unfortunately, he ended up calling us (almost halfway to his destination) completely angry and desperate. Their first flight was delayed (due to weather) and they ended up missing their connecting flight. They were able to get on the next available flight, but not in time for their Cruise departure. There was another flight that would get them there on time, but their tickets were non-transferable to another Air Line. After being with the Help Desk for over two hours, he had called us hoping to see if there was anything we could do for them. Unfortunately, we couldn’t because we didn’t have access to his file. He and his family ended up paying full price for a cruise they missed. His travel insurance provided limited coverage, it paid for their hotel rooms until they were able to fly back. They had already redeemed their flights. And finally, they lost all their money on the cruise because the terms and conditions for the online site clearly stated that you get zero refunds on “no shows”. What a mess. The worst part is, our client admitted that he went with the online deal because he was saving $30 per person on Air and a total of $200 on the cruise.

We want to save our clients money. But there are times where we can’t. However, in all cases we end up offering you way more than online sites. 

Here is how:

Pros to booking through a Travel Agent
  • If you're looking for experience, convenience and personal service.
  • You want maximum control over your itinerary.
  • If you are going to off the path locals.
  • If you are booking a tour or a cruise.
  • If you have a complicated itinerary.
  • If you want upscale flights and lodging, special amenities or out-of-the-ordinary experiences.
  • If you want a customized experience.
  • You want to save time on researching.
  • You are going somewhere where you’ve never been before.
  • You are traveling as a couple, family, or group.
  • You are pressed for time or on a tight schedule.
  • You want a safe and secure experience with someone to hold accountable in case things go wrong.
Cons to booking through a Travel Agent
  •  Having to pay a small Travel Agent Fee

What you don’t know will end up costing you more. Most often, prices differences between Online sites and Travel Agents is the difference between the worst trip ever and one that is seamlessly perfect! Check out Part Two of this article to learn more on hidden costs.

Wednesday, 14 March 2012

Your Experience is Priceless.

Almost every single person we know has mentioned how much they envy our job. Simply because our job is to do what most people get in trouble for doing at work: day dreaming of beaches, safaris, lavish hotels, breathtaking spas and so on. We totally agree, it is kind of amazing to work in an industry where your creativity and imagination are awarded. The hardest part of our job is turning your dreams into a reality. Not many people are aware of the amount of work that goes on behind the scenes to pull off a successful production. It's a tough job when you're relying on many factors that will either make the entire trip or can quickly turn what was supposed to be an amazing experience into a traveler's nightmare. Even something as small as an episode of food poisoning or delayed baggage can quickly take a toll over an entire trip.

When you're in the business of making others dreams come true it's almost a requirement to have a partnership with fate. A partnership that requires you to work together and have back up plans in case things change. Being prepared is a huge part of our job. We are prepared when things change, things go wrong and more importantly we take an extra step by preparing our clients. 

What we love most about our job is the feedback we receive from our partners and clients. It makes our day when our client's share their stories and excitement with us! In fact, the inspiration behind this post is an email we received this morning from our client an email we received this morning is what inspired us to write this post. Our client, Natasha is currently in Rajasthan India enjoying her Royal stay at a palace in Deogarh. She wrote:

"Just finished the most wonderful night in Deogarh!!! Met the maharaja and maharani - what a wonderful place, wonderful couple and a wonderful experience.  So far, we have loved every minute of it, but Deogarh was unexpectedly, the highlight. We are staying in the castle all by ourselves and have had the most personalized service. Rajasthan has surpassed our expectations. Will send you more detail in a few days."

Natasha, you absolutely made our day! Thanks for thinking about us and sharing this amazing experience. We can't wait for you to experience the rest of your trip and hear more about your adventure!

Making this trip come true for Natasha is our job. But being part of an experience that she is always going to remember and cherish is priceless. This is what we thrive on and this is why we love our job!





Wednesday, 7 March 2012

Testimonial from Caroline P.


Client Caroline P. (Email received on May 13th 2011)

Rashmi,

We had a fabulous time in Rajistan. Everything went off like a charm, cars, drivers, hotels, everything!  Loved the Oberoi, especially Udaipur. The guides were each very different but extremely knowledgeable and very accommodating. The driver was also amazing, and even gave us a private tour on the last day in Jaipur. All round, it was a fabulous trip and we are recommending it highly to everyone else heading to India.

Many, many thanks. 
Caroline

Testimonial from Chanda M.

Client Chanda M. (email received on November 29th 2011)

 Hi Rashmi,

Things could not have gone better with my trip to Cochin and back to Mumbai.
On my transit in Kerala we were put in a great hotels, had good food and company.
And I especially like the quick way in which Crossways Travel responded to my emails while I was on my holiday.
Our driver Ratheesh was cool calm and very helpful and I would recommend him to use his service. Also tour guide name Sai Ramesh from Kanayakumari to Trivenandam was knowledgeable and very friendly.

It was a very smooth journey and we did not have any problems along the way.
Thanks to you for giving us good holiday package to remember.

Thanks,
Chanda

10 Great Reasons For Why You Should Book Your Next Trip To India With Crossways!


Namaste
  1. We’ve been in business for over 30 years specializing in leisure and business travel to all over India, Nepal, Sri Lanka and various other destinations.
  2. We have long existing relationships with nationwide contacts that allow us to offer competitive pricing essentially delivering more action for your buck.
  3. We can customize your trip anyway you like it and offer several price ranges (student budgets, family trips to royal and luxurious getaways)
  4. Our itineraries are personalized to your interests and travel needs. If you are passionate about history or spirituality we’ll present you with options and create a historical or spiritual themed itinerary.
  5. Our itineraries are flexible, we provide a good balance between free personal time and guided tours.
  6. Our guides are carefully selected based on their areas of expertise; they are well educated, well mannered, extremely informative and easy to get along with.
  7. Our drivers are safe, reliable, knowledgeable, and great to get along with. They even go out of their way to tell you which areas are safe and schedule rest stops in areas with better washroom facilities and hygienic restaurants.
  8. Our hotel choices are carefully selected based on your travel needs, reviewed in terms of services/amenities, and most have been personally inspected by our staff.
  9. Our services also include a detailed itinerary, equipped with everything you need to know in terms of traveling to your destination(s). For example, where to exchange your money, how much to tip, expected weather, what you should pack, etc.
  10. In case of an emergency or you need to get a hold of us, we have local contacts on location that can assist on all matters. As well, you can contact our main office in Brampton.
We are committed, accountable and reliable. We’ve given you 10 great reasons to book your trip to India with Crossways! Now we want to ask you, how soon can we start planning ? 










Tuesday, 31 January 2012

A little information about us...

Crossways Travel & Tours Inc & Tropex Vacations is a niche Travel Company that specializes in customized itineraries for individuals and small to large groups. We have been in business for over 30 years and are IATA certified. We also cater to walk in clients and Business/Corporate accounts. We have two convenient locations in Toronto and Brampton (Ontario, Canada). However, our clients are from all over North America!

A great deal of our success is due to our loyal and satisfied customers. We are extremely thankful to our  clients, corporate partners and Airline partners!

Our expertise is travel within India. We offer extremely competitive rates and a one of a kind experience. Our agents in India are dedicated, committed, reliable and extremely knowledgeable. We are with you each step of the way as you get see India and experience it from within.

We are also qualified and experienced in travel to North, Central & South America, Europe, Asia, Africa and Australia. Over the past 30 years we have customized, coordinated, executed, and delivered the following:

~ Destination Weddings
~ Conferences (Doctors, Radiologists, etc.)
~ Spiritual Retreats (including pilgrimages)
~ Youth Tours
~ Luxury Retreats (customized to various budgets)
~ Yoga Retreats (Ashrams, temples etc)
~ Spa Retreats (some of the World's best destination spas)
~ Safari Excursion
~ Honeymoon packages (customized)
~ Adventure tours (hiking, trekking, water rafting, backpacking, camping etc.)
~ Bachelor/Bachelorette Destination Parties (includes travel, accommodation and transportation only)
~ School Trips
~ Architecture themed retreat
~ Kama Sutra themed retreats
... and much more!

For more information and travel inquiries please feel free to contact us directly.

General Travel Inquiries:
p. 905 452 0010
e. info@crossways-travel.com

Customized Tours and Packages:
p. 1 800 588 1688 (Toll Free)
e. rashmi@crossways-travel.com

For Customer Testimonials and company updates please
follow us on Twitter: http://twitter.com/#!/crosswaystravel
join our facebook page: http://www.facebook.com/pages/Crossways-Travel-Tours-Inc/149659565095605
And subscribe to our official Blog site: http://crosswaystravel.blogspot.com/

We look forward to serving you.

Sarika & Mital's 14 Day India Adventure

14 Day Customized Youth Tour Haridwar/Rishikesh/Mussoorie/Delhi/Agra/Jaipur/Aurangabad/Mumbai 


Dear Rashmi,

I wanted to take a moment to thank you so very much for organizing my trip to Northern India. It was definitely the trip of a lifetime and all the kudos go to you and your team.

I'm amazed by your ability to take our unique circumstances, our crazy ideas and your expert knowledge to put together an itinerary that was truly customized to us. You gave us exactly what we asked for - history, religion, culture, adventure sports, spirituality, natural and man made wonders and a whole lot of shopping.

I'm normally the person that plans our travels with my nose in all the travel books and hundreds of printouts detailing our itinerary. I've now realized that I have wasted hours worrying and missing out on experiences when I should have just left everything in your capable hands.

Our previous itineraries were so structured that being even an hour late would cause chaos in re-planning and would inevitably mean stress. But with your company the adjustments would be completed seamlessly behind the scenes by your very professional onsite staff without compromising the sights.

I had no need for the heavy cumbersome travel books on this trip. The tour guides were well educated and their knowledge ten times exceeded anything I could read about in the books.

Thank you for the personal service and personal touch you added to our trip. I'm in love with India and am looking forward to planning a return to see Southern India with your company.

With many thanks,

Mital Patel

Dear Rashmi,

I would like to extend a heartfelt thanks to you and your staff for organizing our recent trip. India has left us speechless, so I am not even sure where to begin but I will try my best!

When we first approached you, we had a million and one places we wanted to visit within India but with limited time and a budget. We felt that you were the perfect fit for us because of your experience in the travel industry and specialization in tourism to India. You were kind, patient and understanding. You listened to all of our ideas and made some very great suggestions. We loved that you were able to customize our trip while taking into consideration our budget and time. I don’t know how you did it, but you did it so  perfectly given the tight timeline. You came up with exactly what we wanted – a little bit of Eat, Pray, Love, a dash of adventure, a splash of royalty, a pinch of history and monuments, topped off with some great shopping and the hustle & bustle of Mumbai and Dehli!

We loved that you sat down with us to walk through our itinerary, addressed our questions and concerns as well shared your experiences and provided a whole bunch of traveling tips to India. Our travel arrangements, ground transportation, accommodations, tour guides, private drivers and the works were all arranged and seamlessly carried out with little or no problems! Our tour guides were all very helpful, extremely knowledgeable, accommodating and great company. I highly recommend the tour guides in Delhi and Aurangabad! They were outstanding and went out of their way to shine. The drivers you selected for us were safe, knowledgeable, and also great company. They knew where to stop for clean washrooms and would advise us of our surroundings... which made us feel safe. The hotels you recommended were also amazing! Even though we were on a budget you went beyond our expectations and found us places that were conveniently located, within our budget, clean and comfortable. Your attention to details, creativity and coordination are impeccable.

Overall, the many people we met through your company made us feel safe and welcomed. The hotel staff, drivers, tour guides and your agent in India were all very friendly, accommodating, and knowledgeable. I’ve been to India many times and I’ve never quite had an experience like this one. You went beyond our expectations and delivered a trip of a lifetime!

I thank you from the bottom of my heart and look forward to traveling with you again!

Sarika