Wednesday 28 March 2012

Part Three: Booking Online vs. A Travel Agent

Mybookingwizard.com writes:
"A number of other disadvantages exist with the use of online booking. Because of the need for exchanging sensitive personal data, such as home addresses and bank and credit card details, the online booking process is an attractive target for cyber criminals looking to steal this information. Fake websites created for the sole purpose of stealing personal information is also an ever-present danger. Plus, as individuals don’t have another individual to deal with in the booking process, it is left to them to read and understand the often complicated terms and conditions."

Read more: http://www.mybookingwizard.com/pros-cons-of-online-booking/ 

smh.com.au writes:
"Another is hotels and tour operators with similar names, a problem that has caused many travellers to end up in the wrong place. Car rental companies and other operators have also had problems with people making a booking for the wrong city, such as Sydney in Canada instead of Sydney, Australia."

ehow.co.uk writes:
"Travel booking sites are in a sense their own kind of middleman. When you book your holiday through an external site like Orbitz, Expedia or Priceline, you are often expected to adhere to that particular website's cancellation and refund policy instead of, or in addition to, the policy of the airline or hotel where you're making your reservation. In a worst-case scenario, in the event you have to cancel or change your travel dates, you could wind up paying two cancellation fees instead of the one you'd have if you'd booked directly with the hotel or airline."

buzzle.com writes:
Cons
✘ Every technology has its disadvantages and so does online bookings. While the Internet offers good reviews and comments of some supposed previous travelers, there is no guarantee that the names and positive comments are authentic. The travel agent on the other hand, tends to make a suggestion based on his personal experience and quotes by his previous customers.

✘ With a huge scale of frauds and Internet crimes taking place, online booking sites are not far behind. There are several well-designed sites that offer to do online bookings for their customers. They offer fake reviews and holiday discounts to lure customers. There is a high chance of innocent customers booking a holiday or an airplane ticket through these sites. These sites generally issue fake itineraries and tickets after the payment is made. Preference for online bookings demands that customers stay alert and ensure authenticity of the online booking sites before proceeding with any transaction.

✘ Online booking sites are designed to make the customers feel that they have got the cheapest travel deal on offer. However, the grim reality is that the commission, taxes and hidden charges on online booking sites are way higher than traditional travel agents.

Read more: http://www.buzzle.com/articles/booking-tickets-online-or-through-a-travel-agent-which-is-better.html

TravelDreamMegazine.com writes:

The Lowest Prices are Guaranteed Online? Or Are They?

Have you ever gone online and found the most amazing deal on a flight and then when you start going into the actual booking the price just goes higher and higher? Online travel sites are well known for the “bait and switch” tactic. They have all done clever marketing campaigns to get the word out that you will get the lowest prices for the same packages that agents sell and if you travel often then you may be discovering that this is just not the case. In fact every agent I have talked with about a price I found online has matched and further reduced the online price, so why doesn’t the Agent have the upper hand here?
There are some unbelievable travel deals to be found on an online site but is what you see always what you get? You purchase the trip and then the online site says oh we are sorry the tour operator changed the flight, or cancelled it all together. It isn’t our fault but the charter flight company changed the flight. Is it just me or are these “changes” happening more with online bookings than with agency bookings?

The Bottom Line — Travel Buyers Beware

In response to my recent online booking issues, I’m questioning if I ever want to book a flight or trip online again. Having a relationship with a good travel agent means experience, expertise, information, customer service and someone that has my back. I’m starting to wonder why consumer reports have not been compiled on issues of using Online Travel Sites for bookings and is it really true that they offer the lowest price for the same vacations you get with an Agent? Just sayin’!

Read more: http://dreamtravelmagazine.com/booking-with-a-travel-agent-vs-booking-online-which-is-better/

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